Privacy Policy – How uhynx7 Protects Your Data

1Who We Are

uhynx7 ("we," "us," "our," or "the Platform") operates the online casino and gaming platform accessible at uhynx7.net. We are the Personal Information Controller (PIC) responsible for the personal data you provide when using our services.

uhynx7 is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to upholding the highest standards of data privacy and security for all Filipino users and other players who access our platform.

If you have any questions about this Privacy Policy or how we handle your personal data, please refer to Section 13 (Contact Us) for our Data Protection Officer's contact details.

2Data We Collect

uhynx7 collects the following categories of personal data from users of the Platform:

We do not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

3How We Collect Your Data

uhynx7 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: When you access the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from identity verification providers, payment processors (e.g., GCash, Maya), fraud prevention services, and PAGCOR compliance systems, where permitted by law.

4Why We Use Your Data

uhynx7 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your uhynx7 account.
• Identity verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Payment processing: To process deposits and withdrawals via GCash, Maya, and local bank transfers in Philippine Peso (PHP).
• Service delivery: To provide access to games, promotions, bonuses, and other Platform features.
• Responsible gaming: To monitor gaming behavior, enforce deposit limits, and implement self-exclusion requests in accordance with our Responsible Gaming Policy.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct.
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Customer support: To respond to your inquiries, complaints, and support requests.
• Marketing communications: To send you promotional offers, bonuses, and platform updates — only where you have given explicit consent, and always with an easy opt-out option.
• Platform improvement: To analyze usage patterns and improve the performance, security, and user experience of the uhynx7 Platform.

5Legal Basis for Processing

Under the Data Privacy Act of 2012, uhynx7 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing).
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax laws, and other applicable Philippine legislation.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6Data Sharing & Disclosure

uhynx7 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the Platform, including payment processors (GCash, Maya, local banks), KYC/identity verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process data only on our instructions and in compliance with RA 10173.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory directive.
• Law enforcement: Where we are legally required to disclose data in response to a valid court order, subpoena, or law enforcement request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• With your consent: In any other circumstances where you have given explicit consent to the specific sharing.

7Data Retention

uhynx7 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for five (5) years after the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

8Cookies & Tracking Technologies

uhynx7 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

We use the following types of cookies:

• Essential cookies: Strictly necessary for the Platform to function (e.g., session management, login authentication). These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how users interact with the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. We do not use cookies to serve third-party advertising.

9Data Security

uhynx7 implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Multi-factor authentication (MFA) options for account access.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Staff training on data privacy obligations under RA 10173.
• Incident response procedures in compliance with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in serious harm to your rights and freedoms, uhynx7 will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected users without undue delay, as required by law.

10Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by uhynx7:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it.
• Right to access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days, as required by NPC regulations. We may need to verify your identity before processing your request.

11Children's Privacy

The uhynx7 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 13.

12Changes to This Privacy Policy

uhynx7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
• Where required by law, seek fresh consent for any new processing activities.

Your continued use of the uhynx7 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO):

• Platform: uhynx7 (uhynx7.net)
• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 via the Platform

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Visit the NPC's official website for complaint procedures.